Customers can contact us through mail addressed to OR visit our nearest office and meet our Credit Operations Officer/ Cluster Manager ­for any requests, complaints or grievances.

Customers have the following ways to register their complaints when they find inadequacy in the ALTUM CREDO services at these points of contacts and wish to escalate the same.

Complaint Register: Every branch of ALTUM CREDO has been provided with a complaint register. The customers can lodge their complaints in the register; the Credit Operations Officer/ Cluster Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the Head Office through following channels:

Level Contact Mode To be attended by Resolution Time
1st Level Visit to Branch Office Credit Operations Officer /Cluster Manager 15 working days
2nd Level E-mail ID to lodge the complaint/ Contact us by calling
15 working days
Through Post Head Operations,
Altum Credo Home Finance Private Limited, Office No. 801, Deron Heights, Sr. No.270/1/23, Eighth Floor, on Main Baner Road, Pune – 411045 Maharashtra
15 working days

In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link, OR in offline mode by post, in the prescribed format available at link at the following address:

Complaint Redressal Cell, Department of Regulation & Supervision

National Housing Bank, 4th Floor, Core-5A,India Habitat Centre, Lodhi Road, New Delhi-110003

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