Grievance Redressal Mechanism

Customers can contact us through mail addressed to OR visit our nearest office and meet the Branch Manager ­for any requests, complaints, or grievances.

Customers have the following ways to register their complaints when they find inadequacy in the ALTUM CREDO services at these points of contact and wish to escalate the same.

Complaint Register: Every branch of ALTUM CREDO has been provided with a complaint register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the below-mentioned channels:

Level Contact Mode Addressed to
1st Contact ACHFL By writing on Email Id

By Calling Customer Care Desk*

020 – 27293709

2nd Contact ACHFL By Post Head of Operations
Altum Credo Home Finance Pvt Ltd.
CTS No. 1074/1, Plot No. 426/1,
Gokhale Road, Model Colony, Shivajinagar,
Pune – 411 016

*E-Mail sent on customer care is accessible to senior management team members.
** All complaints resolution time is 30 working days.

In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link, OR in offline mode by post, in the prescribed format available at link at the following address:

Complaint Redressal Cell, Department of Regulation & Supervision

National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003